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Customer Support


A-7: Customer Support

CONTACT SIERRA

A) Customer Service, Support, and Sales


United States

U.S.A. Sales Phone: (800) 757-7707

Hours: 24 hours a day, 7 days a week

International Sales: (425) 746-5771

Hours: Monday-Friday 8 AM to 4 PM PST

FAX: (916) 939-1010


Sierra Direct

P O Box 629001

El Dorado Hills, CA 95762-9972


Email: customer.support@sierra.com

http://www.sierra.com

United Kingdom

Havas Interactive

Main: (0118) 920-9111

Monday-Friday, 9:00 a.m. - 5:00 p.m.

Fax: (0118) 987-5603

Disk/CD replacements in the U.K. are £6.00, or £7.00 outside the UK. Add "ATTN.: Returns."

2 Beacontree Plaza,

Gillette Way,

Reading, Berkshire

RG2 0BS United Kingdom

France

Havas Interactive France

32, Av de l'Europe

Bât Energy 1 (2e étage)

78 140 VELIZY-Villacoubaly

France

Téléphone: 01-30-67-90-50

Lundi au Jeudi de 10h à 19h

Vendredi de 10h à 18h

Fax: 01-30-67-90-65

Germany

Havas Interactive

Tel: (0) 6103-99-40-40

Montag bis Freitag von 10h - 19Uhr

Fax: (0) 6103-99-40-35

Robert-Bosch-Str. 32

D-63303 Dreieich

Germany

On-Line Sales

CompuServe United Kingdom:GO UKSIERRA

CompuServe France: GO FRSIERRA

Internet USA: http://www.sierra.com

Internet United Kingdom: http://www.sierra-online.co.uk

Internet France: http://www.sierra.fr

Internet Germany: http://www.sierra.de

Disk and or Manual Replacement:

Product Returns*:

Havas Interactive

Sierra On-Line Returns

4100 West 190th Street

Torrance, CA 90504

Havas Interactive

Sierra On-Line CD/Doco Replacement

4100 West 190th Street

Torrance, CA 90504


NOTE: To replace your cd(s) please send only the damaged cd and copy of your dated Receipt, if less then 90 days. After 90 days please include a $10.00 handling fee along with the cd(s). For Documentation replacement, please include a $5.00 handling fee and a photocopy ONLY of either your disk or cd. Payment should be made at the time of your request. Sorry, no credit cards.

  • Returns to this address valid in North America only.

B) TECHNICAL SUPPORT


North America

Sierra On-Line offers a 24-hour automated technical support line with recorded answers to the most frequently asked technical questions. To access this service, call (425) 644-4343, and follow the recorded instructions to find your specific topic and resolve the issue. If this fails to solve your problem, you may still write, or fax us with your questions, or contact us via our Web site.

Sierra On-Line

Technical Support

P.O. Box 85006

Bellevue, WA 98015-8506

Main: (425) 644-4343

Monday-Friday, 8:00 a.m.- 4:45 p.m. PST

Fax: (425) 644-7697

http://www.sierra.com

support@sierra.com

United Kingdom

Havas Interactive offers a 24-hour Automated Technical Support line with recorded answers to the most frequently asked technical questions. To access this service, call (0118) 920-9111, and follow the recorded instructions to find your specific topic and resolve the issue. If this fails to solve your problem, you may still write, or fax us with your questions or contact us via our Internet or CompuServe sites.

Havas Interactive

2 Beacontree Plaza,

Gillette Way,

Reading, Berkshire

RG2 0BS United Kingdom

Main: (0118) 920-9111

Monday-Friday, 9:00 a.m. - 5:00 p.m.

Fax: (0118) 987-5603

http://www.sierra-online.co.uk

France

Havas Interactive France

32, Av de l'Europe

Bât Energy 1 (2e étage)

78 140 VELIZY-Villacoublay

France

Téléphone: 01-30-67-90-50

Lundi au Jeudi de 10h à 19h

Vendredi de 10h à 18h

Fax: 01 30 67 90 65

http://www.sierra.fr

Germany

Havas Interactive

Robert-Bosch-Str. 32

D-63303 Dreieich

Deutschland

Tel: (0) 6103-99-40-40

Montag bis Freitag von 10 - 19Uhr

Fax: (0) 6103-99-40-35

Mailbox: (0) 6103-99-40-35

http://www.sierra.de

Spain

Havas Interactive España

NUESTRA SEÑORA DE VALVERDE Nº 23

28034 MADRID

Spain

Tech Support Teléfono: 91 735 34 37

Soporte técnico de lunes a Viernes

de 09:30 a 15:00 y de 16:00 a 18:30


www.havasinteractive.es

Soporte Tecnico: soporte@havasinteractive.es

Comercial: comercial@havasinteractive.es

Italy

Contattare il vostro distributore.

C) Sierra Warranty & Legal Information


Sierra's end user license agreement, limited warranty and return policy is set forth in the EULA.doc, found on the CD, and is also available during the install of the product.

Copyright (2001 Sierra On-Line, Inc.)

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